Data, SMS and voice

Moseline — Mon, 01 Jun 2026 13:50:57 GMT

Hi is been since last week I noticed that my network Is not working whereas I was still having data I don’t know why. I have noticed that with all this issue my account was debited. I need to know why.

Re: Data, SMS and voice

hTideGnow — Mon, 01 Jun 2026 13:53:07 GMT

@Moseline wrote:
Hi is been since last week I noticed that my network Is not working whereas I was still having data I don’t know why. I have noticed that with all this issue my account was debited. I need to know why.

hi @Moseline

no service but you are still using data? are you using Wifi?

And voice calls do not work?

Try Reboot phone and click Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Data, SMS and voice in Get Support

Data, SMS and voice

Re: Data, SMS and voice