Number transfer failed

Titiwats — Mon, 01 Jun 2026 13:42:42 GMT

I took the steps to transfer my number from Fido to Public Mobile 3 days ago and the transfer failed.

I received the text from Fido and replied yes. Then nothing happened. Now Fido tells me they still have my number but when i switch to my public mobile e SIM, I can receive calls on the same number but I can't call. It tells me I've used up all my minutes. And although Fido says the number is still with them, it doesn't work when I switch to their e SIM either.

The form to get support from Public Mobile is inactive. The "submit button" doesn’t work so I have no way of contacting them. What should i do?

Re: Number transfer failed

hTideGnow — Mon, 01 Jun 2026 13:50:25 GMT

@Titiwats

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Number transfer failed in Get Support

Number transfer failed

Re: Number transfer failed