https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-two-subscriptions-accidentally/m-p/1443655#M984673 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/522841">@Jessewalker</a>&nbsp;</P><P>PM CS Agent can sort it out.&nbsp;&nbsp;<SPAN>Please open ticket with PM support:</SPAN></P><DIV class=""><DIV class="lia-indent-padding-left-30px"><STRONG>1. Open ticket via Chatbot (need access to My Account):</STRONG><SPAN>&nbsp;</SPAN><SPAN>At</SPAN><SPAN>&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" rel="nofollow noopener noreferrer" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><BR /><FONT size="2">&nbsp; &nbsp; Start by typing "<STRONG>Ticket</STRONG>", click "<STRONG>Contact Us</STRONG>"&nbsp; then<SPAN>&nbsp;</SPAN><STRONG>choose a topic</STRONG>,&nbsp;click "<STRONG>Login</STRONG>", finally click "<STRONG>Click here to submit a ticket ↗</STRONG>"&nbsp;<BR /><SPAN>&nbsp; &nbsp; (<EM>if unable to receive 2FA via SMS when login, click "</EM></SPAN><EM><STRONG>Didn't Receive code</STRONG></EM><SPAN><EM>" or "<STRONG>Resend Code</STRONG>"</EM><BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; then choose "</SPAN><STRONG>Send email</STRONG><SPAN>" or "<STRONG>Send Voice Message</STRONG>" to get 2FA via email or voicemail)</SPAN><BR /></FONT><STRONG>2. If you have trouble with Chatbot or you don't have access to My Account:</STRONG><SPAN>&nbsp;</SPAN><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp;<SPAN>&nbsp;</SPAN></EM></DIV></DIV> Mon, 01 Jun 2026 11:22:26 GMT softech 2026-06-01T11:22:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-two-subscriptions-accidentally/m-p/1443653#M984671 <P>Currently about to pay for two subscriptions accidentally. Can this be changed?&nbsp;<BR /><BR /></P> Mon, 01 Jun 2026 11:12:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-two-subscriptions-accidentally/m-p/1443653#M984671 Jessewalker 2026-06-01T11:12:01Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-two-subscriptions-accidentally/m-p/1443655#M984673 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/522841">@Jessewalker</a>&nbsp;</P><P>PM CS Agent can sort it out.&nbsp;&nbsp;<SPAN>Please open ticket with PM support:</SPAN></P><DIV class=""><DIV class="lia-indent-padding-left-30px"><STRONG>1. Open ticket via Chatbot (need access to My Account):</STRONG><SPAN>&nbsp;</SPAN><SPAN>At</SPAN><SPAN>&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" rel="nofollow noopener noreferrer" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><BR /><FONT size="2">&nbsp; &nbsp; Start by typing "<STRONG>Ticket</STRONG>", click "<STRONG>Contact Us</STRONG>"&nbsp; then<SPAN>&nbsp;</SPAN><STRONG>choose a topic</STRONG>,&nbsp;click "<STRONG>Login</STRONG>", finally click "<STRONG>Click here to submit a ticket ↗</STRONG>"&nbsp;<BR /><SPAN>&nbsp; &nbsp; (<EM>if unable to receive 2FA via SMS when login, click "</EM></SPAN><EM><STRONG>Didn't Receive code</STRONG></EM><SPAN><EM>" or "<STRONG>Resend Code</STRONG>"</EM><BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; then choose "</SPAN><STRONG>Send email</STRONG><SPAN>" or "<STRONG>Send Voice Message</STRONG>" to get 2FA via email or voicemail)</SPAN><BR /></FONT><STRONG>2. If you have trouble with Chatbot or you don't have access to My Account:</STRONG><SPAN>&nbsp;</SPAN><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp;<SPAN>&nbsp;</SPAN></EM></DIV></DIV> Mon, 01 Jun 2026 11:22:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-two-subscriptions-accidentally/m-p/1443655#M984673 softech 2026-06-01T11:22:26Z