topic Re: I have a data plan, but cannot use it... in Get Support

I have a data plan, but cannot use it...

Nessie63 — Mon, 01 Jun 2026 01:22:11 GMT

I have a data plan, but the only time I can access the internet is if I am hooked up to WiFi. My area had 3 power outages in 2 days and that's when I realized my data does not work. When I'm away from home, I cannot access any apps or the internet, it tells me I have no connection.

Re: I have a data plan, but cannot use it...

Chalupa_Batman — Mon, 01 Jun 2026 01:23:57 GMT

@Nessie63 wrote:
I have a data plan, but the only time I can access the internet is if I am hooked up to WiFi. My area had 3 power outages in 2 days and that's when I realized my data does not work. When I'm away from home, I cannot access any apps or the internet, it tells me I have no connection.

Hi @Nessie63

There have been issues with PM and data. Try this simple trick. Turn Airplane mode on. Wait 1 minute, then turn it off and reboot your phone. This SHOULD resolve it.

Worse case, reset your Network Settings on your phone and reboot.

Re: I have a data plan, but cannot use it...

slusagm — Mon, 01 Jun 2026 01:25:55 GMT

@Nessie63

while there was issue with PM's data earlier in the week, your issue now has nothing to do with it

there are in fact couple subscriber reporting issue like yours regarding the power outage. Look like the cellular tower is affected. You will have to wait and keep checking by rebooting the phone

Re: I have a data plan, but cannot use it...

hTideGnow — Mon, 01 Jun 2026 01:26:43 GMT

hi @Nessie63

which area you are in? did you check Telus Outage map to see if Telus confirmed the outage?

https://www.telus.com/en/bc/outages

also Try Reboot phone and Reset network settings and test

Re: I have a data plan, but cannot use it...

Nessie63 — Mon, 01 Jun 2026 01:37:01 GMT

It took a couple tries, but it worked! After realizing many people were having the same issue I tried all the suggestions with no luck. Tried all your suggestions and it finally works, thank youuu!

Much appreciated 🙂

Re: I have a data plan, but cannot use it...

Nessie63 — Mon, 01 Jun 2026 01:45:43 GMT

It took a couple tries, but resetting everything, turning on airplane mode for a few mins, and powering the phone off & on finally did the trick. Thanks!

Re: I have a data plan, but cannot use it...

Nessie63 — Mon, 01 Jun 2026 01:47:32 GMT

I did not check the outage map, if it happens again I will do that. Thanks!

I managed to finally get access to data after resetting everything, turning airplane mode on for a few mins, and powering the phone off & on. 🙂