topic Re: Payment in Get Support

Payment

Saiki — Sun, 31 May 2026 21:31:14 GMT

Hi, I’m trying to make a payment, but I don’t know how to log in. The phone number associated with the account is. Can you help me access it?

Re: Payment

slusagm — Sun, 31 May 2026 21:29:27 GMT

Please remove the phone number, we are just customers here

if you have setup Autopay, you shouldn't need to login to Pay. But in case you want to pay earlier or you missed a payment and need to resume service, just login My Account with the email and password you setup originally

https://myaccount.publicmobile.ca/

Once you are in, use this link to make payment
https://myaccount.publicmobile.ca/en/account/payment/funds/card

If you cannot login, try using the Forgot password link. But if that still cannot get you into My Account, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

Chalupa_Batman — Sun, 31 May 2026 21:30:33 GMT

@Saiki wrote:
Hi, I’m trying to make a payment, but I don’t know how to log in. The phone number associated with the account is EDITED FOR PRIVACY. Can you help me access it?

First and foremost, click the arrow in the box you typed in, click on EDIT and remove your number. These are not private forums.

When you try to log in, click on Forgot email address. See if that helps. And click on Forgot password.

If you're unable to get past this, contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.