topic wrong email address in Get Support

wrong email address

Mark987 — Sun, 31 May 2026 18:51:52 GMT

when I tried to redeem some points, it showed wrong email address to confirm request. How do I correct that?

Thanks

Re: wrong email address

slusagm — Sun, 31 May 2026 18:58:16 GMT

Try again using browser with incognito mode

Or login My Account to confirm the email address is correct there

Re: wrong email address

BKNS27 — Sun, 31 May 2026 19:17:30 GMT

@Mark987

Once you are login to your account. Go to Manage Login (Secure by EverSafe) then click on pen icon right of your email address and change.

Re: wrong email address

Mark987 — Mon, 01 Jun 2026 15:02:29 GMT

The profile email is correct, even though wrong email shown when confirming redeeming points. I confirmed anyway and received confirming email, so there is some display issue.

Thanks

From Chatbox:

Here’s how to find Manage Login (also called Manage EverSafe ID) on your Public Mobile account:

Via My Account:

Log in to My Account: Visit https://myaccount.publicmobile.ca
Go to Profile: Click on the Profile tab in your account.
Select Manage EverSafe ID: This is where you can manage your login credentials, including your email, password, and registered phone number.