topic Re: Phone number invalid in Get Support

Phone number invalid

Andy925 — Sun, 31 May 2026 15:38:10 GMT

It says phone number is invalid 514-xxx-xxxxI cannot proceed

Edit by Dunkman: removed personal information

Re: Phone number invalid

slusagm — Sat, 30 May 2026 22:36:20 GMT

Are you with PM already?

Re: Phone number invalid

BKNS27 — Sat, 30 May 2026 22:41:09 GMT

@Andy925

This is a Telus number so it should port over to PM as long as the number is still active.

Contact a CS_Agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number invalid

hTideGnow — Sat, 30 May 2026 23:32:05 GMT

are you using Koodo Prepaid now? if you are, you cannot request porting yet. you have to activate the PM service with a temporary new number. After it is activated, you can then submit a ticket and ask PM agent to manually port over the line

Re: Phone number invalid

Andy925 — Sat, 30 May 2026 23:42:09 GMT

Re: Phone number invalid

Andy925 — Sat, 30 May 2026 23:42:48 GMT

Number is still active with Telus

Re: Phone number invalid

Andy925 — Sat, 30 May 2026 23:44:00 GMT

I am with other cell phone and trying to transfer my wife’s also but that is the one not working

Re: Phone number invalid

Andy925 — Sun, 31 May 2026 00:36:31 GMT

im with Telus mobile with 2 lines my first one worked but this one doesn’t seem to function and I paid for the subscription already

Re: Phone number invalid

slusagm — Sun, 31 May 2026 14:51:15 GMT

@Andy925

is this from line you want to transfer also from Telus?

if it is , then you can activate a new temporary number first, then ask PM agent to manually port the line into PM