topic Transfer number from Koodo in Get Support

Transfer number from Koodo

MackenzieP — Sun, 31 May 2026 03:54:26 GMT

I am trying to transfer my number from Koodo to PM, but it says that the number I have is not a Canadian number. I need help to transfer and then finish activating.

Re: Transfer number from Koodo

softech — Sun, 31 May 2026 03:55:51 GMT

@MackenzieP

From the error message, sound like you are a Koodo PREPAID customer and not Postpaid

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

Re: Transfer number from Koodo

MackenzieP — Sun, 31 May 2026 04:10:55 GMT

I am a postpaid customer from what I can tell.

Re: Transfer number from Koodo

softech — Sun, 31 May 2026 04:15:29 GMT

@MackenzieP

if you are a Koodo Postpaid customer, you can still choose a new number first and ask PM to port in the number after the account is all setup