topic Re: E-sim in Get Support

E-sim

Nila31 — Sat, 30 May 2026 18:22:16 GMT

Help!

when I registered online it said my phone is e-sim

compatible! However when I logged onto the app it saying it is not. I did not receive a QR code either.

how do I fix ?

Re: E-sim

hTideGnow — Sat, 30 May 2026 18:24:18 GMT

hi @Nila31 check with. support agent first, they might be able to send you a eSIM QR

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E-sim

BKNS27 — Sat, 30 May 2026 21:07:56 GMT

@Nila31

What is the make and model of your phone?

Re: E-sim

Nila31 — Sat, 30 May 2026 21:36:26 GMT

Hello!

it’s an iPhone 15 pro max. I just recently updated the IOS

Re: E-sim

BKNS27 — Sat, 30 May 2026 21:43:40 GMT

@Nila31

The iPhone 15 Pro Max is eSIM compatible. I have the iPhone 13 Pro Max, iPhone 14 Pro Max and the iPhone 16 Pro Max but I prefer the SIM so I can pop it into which ever iPhone I want. Rather than purchasing a new eSIM when I want to switch iPhones.

Contact a CS_Agent to help you with the eSIM issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I’ve heard that this is common with the latest iPhone when activating a new eSIM.