topic Re: HELP in Get Support

HELP

MonMonHB — Sat, 30 May 2026 16:23:01 GMT

You guys canceled my dad's account. He needs his number back i cant transfer it because the account is not active. Need help asap.

Re: HELP

Dunkman — Sat, 30 May 2026 16:30:56 GMT

@MonMonHB

More details would be helpful.

Why was your dad's account cancelled? Was it suspended more than 90 days? Or is the account just suspended because missed payment?

Your PM account has to be active before it can be ported out.

Re: HELP

hTideGnow — Sat, 30 May 2026 16:31:39 GMT

hi @MonMonHB why was it cancelled? PM. won't cancel the plan unless you did pay

cam you login My Account? if you can, make a payment and resume service so you can port out the number. you have to have an active account to port out, no exception

Re: HELP

MonMonHB — Sat, 30 May 2026 17:44:45 GMT

I have no idea because there is no way to contact anyone. And its definitely not payment related. Its automatic payment. I need the line activated so i can transfer the number.

Re: HELP

Dunkman — Sat, 30 May 2026 18:08:01 GMT

@MonMonHB

Automatic payment does sometimes fail unfortunately. Are you able to access his account and see the account status? Is it active versus suspended?

Otherwise, you will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect several hours wait for response.

Re: HELP

MonMonHB — Sat, 30 May 2026 18:56:10 GMT

I tried this and no one is getting back to me. I need this resolved my dad is an elderly person and this is a lot of stress fir him. I cant access the account he doesn't remember the details I only have the account number.

Re: HELP

MonMonHB — Sat, 30 May 2026 18:59:18 GMT

How will they contact me?

Re: HELP

hTideGnow — Sat, 30 May 2026 19:09:03 GMT

@MonMonHB

CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HELP

CSA_PM — Sat, 30 May 2026 19:28:23 GMT

@ MonMonHB

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage