topic Credit Card updated, please process the bill in Get Support

Credit Card updated, please process the bill

Yanjiang — Fri, 29 May 2026 21:58:18 GMT

Hi,

My credit card expired, I have updated it to a new card, can you please process the due payment and active my subscription plan asap? thanks

my account: xxxxxx@gmail.com

Yan Jiang

Re: Credit Card updated, please process the bill

softech — Fri, 29 May 2026 21:50:57 GMT

@Yanjiang

you have to make the payment yourself

if the button is not there, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: Credit Card updated, please process the bill

Yummy — Fri, 29 May 2026 21:51:30 GMT

If your account is suspended and you DID update your CC info then YOU have to manually pay the bill. PM will not do that for you...

Re: Credit Card updated, please process the bill

Yanjiang — Fri, 29 May 2026 21:54:39 GMT

Hi,

when I am in the payment due page, it went to subscribe a new different plan.

Re: Credit Card updated, please process the bill

softech — Fri, 29 May 2026 21:55:24 GMT

@Yanjiang

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there