topic Re: No service in Get Support

No service

Cake1 — Fri, 29 May 2026 15:07:19 GMT

Hi cant get any cellular service

Re: No service

NDesai — Fri, 29 May 2026 15:11:08 GMT

@Cake1 Please provide more information. How is your account status? Did you just activate? Have you tried rebooting your phone?

Re: No service

Cake1 — Fri, 29 May 2026 15:14:36 GMT

I have been a customer with no issues for a year. Traveling now within canada and have no signal for the last day. I have tried turning off and on several times as well as going into airplane mode several timestimes but no success. Am attached to wifi temporarily to try to seek help.

Re: No service

Cake1 — Fri, 29 May 2026 15:15:48 GMT

Oh also - my account is fine and have only used a small fraction of my data

Re: No service

NDesai — Fri, 29 May 2026 15:17:03 GMT

@Cake1 Is your account status currently active? When was the last renewal? What phone do you have? If it's an older model, ensure LTE is set in network settings.

Re: No service

Cake1 — Fri, 29 May 2026 15:27:00 GMT

Subscription renews in 9days

iphone 13 mini

on the upper right of the screen i don’t even have SOS. Just four dots. When it first lots contact i had a notification that it could not connect to the network

without any connection- the options for network settings are not showing so cant check if lite is on

Re: No service

BKNS27 — Fri, 29 May 2026 15:54:45 GMT

@Cake1

Strange that your iPhone mini 13 doesn’t have a Reset Network setting.

Go to Settings-Transfer or Reset iPhone-Reset-Reset Network Settings.

Re: No service

Cake1 — Fri, 29 May 2026 16:10:50 GMT

I have the reset network and just did it again. It is the settings inside of the network that are not showing (turn check if its on lite). The latest reset did not chant anything. I also just did the airplane setting and turn offand on also nothing.

Re: No service

Dunkman — Fri, 29 May 2026 16:38:22 GMT

@Cake1

If you have a physical SIM card, might be a good idea to try the SIM card in another working phone. That will help determine whether hardware issue versus PM service problem.