Payment

RowanM — Fri, 29 May 2026 14:50:39 GMT

Have been trying to update my payment details for days, but I keep getting the error "notAbleToProcessRequest". I received a new bank card (which is working), but neither the website or app will accept it.

Re: Payment

hTideGnow — Fri, 29 May 2026 14:52:21 GMT

HI@RowanM

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

topic Payment in Get Support

Payment

Re: Payment