topic everything is empty when I login in Get Support

everything is empty when I login

sury008 — Fri, 29 May 2026 01:41:53 GMT

Hi,

The number is 343xxxxxxx and data is not working. I logged in to check but nothing seems to work.

It does not display my data. Please advice.

Thank you

Re: everything is empty when I login

BKNS27 — Fri, 29 May 2026 01:33:15 GMT

@sury008

This is a problem for most members in eastern Canada. PM is currently working on fixing the issue.

Re: everything is empty when I login

Chalupa_Batman — Fri, 29 May 2026 01:41:03 GMT

Hello @sury008

First and foremost, please click on the arrow in the box and edit your comments and remove your phone number. These are not private forums.

Turn your phone's airplane mode on for a minute, then turn it off and reboot your phone. This should reconnect you to the network.

The data issue has been resolved.

If everything is blank, then clear your data and cache and reboot.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Resolved-Megathread-Public-Mobile-Data-Issues/td-p/1441784

Re: everything is empty when I login

slusagm — Fri, 29 May 2026 01:42:35 GMT

do you see blank page or it gives you option to choose a new plan or so?

use browser with Incognito mode and try again

but if you need PM to help, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage