topic Re: Need PUK Code for Locked SIM Card in Get Support

Need PUK Code for Locked SIM Card

NailaM — Thu, 28 May 2026 21:41:21 GMT

Hello,

My Public Mobile SIM card is locked and is asking for a PUK code.

I accidentally enabled the SIM PIN feature and entered the wrong PIN. I do not know the SIM PIN and now the phone is requesting a PUK code to unlock the SIM.

Could you please provide the PUK code for my SIM card or tell me how I can obtain it?

Thank you.

Re: Need PUK Code for Locked SIM Card

Chalupa_Batman — Thu, 28 May 2026 21:47:16 GMT

Hello @NailaM

For a PUK code, contact customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need PUK Code for Locked SIM Card

NailaM — Thu, 28 May 2026 22:11:47 GMT

Thank you 🙂