topic Re: Help with payement in Get Support

Help with payement

Kenza2 — Thu, 28 May 2026 18:44:27 GMT

I had to block my credit card for some suspicious charges so I missed an automatic payement on my public mobile. I entered the new credit card info and cannot figure out how to make a payement to reactivate my number

Re: Help with payement

softech — Thu, 28 May 2026 18:50:01 GMT

@Kenza2

you have to make the payment yourself

if the button is not there, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: Help with payement

BKNS27 — Thu, 28 May 2026 20:02:01 GMT

@Kenza2

Remember NOT to dispute PM charges or you will be making payments with vouchers for 1 year.

Re: Help with payement

Kenza2 — Thu, 28 May 2026 21:37:07 GMT

Thank you for your reply, whats a PM charge?