topic Re: Promotional subscription plan in Get Support

Promotional subscription plan

SallyHao — Thu, 28 May 2026 21:10:17 GMT

I received a text message last Friday about an PM promotional subscription plan. Shown in the screenshot attached. I accepted this offer by replying YES1. However, it has been a week and I see no updates on my PM account regarding to this promotional subscription plan I accepted. (It is not shown anywhere on my account!) Could anyone please tell me what is going on? The message is from a number "5474". Is this a scam? I have been receiving PM-related promotional text meassages from this number since 2024 though....

Re: Promotional subscription plan

hTideGnow — Thu, 28 May 2026 21:15:40 GMT

hi @SallyHao

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Promotional subscription plan

SallyHao — Thu, 28 May 2026 21:19:59 GMT

Hi, Thanks for the quick response. I did try logging in both on my phone's browser and on my laptop. I tried logging in on last Friday right after I replied back to the text message and didn't see any change in my account, so I thought it would take a while for updates. But today I signed in again and I still don't see any updates about my accepted promotional subsciption plan. As the offer is going to expire tomorrow, I really wonders what's going on.

Re: Promotional subscription plan

hTideGnow — Thu, 28 May 2026 21:26:37 GMT

hi @SallyHao

you won't see it right after you replied yes

in the previous promotion like this, the change won't be scheduled until 72 hours after the end of the promotion. So, in your case, it said offers end May 29, there is a chance you won't see the plan scheduled on your My Account until Jun 1st or 2nd

if your next renewal is not come up yet, I won't hold on until Jun 2nd and submit ticket if still not see the plan change scheduled