Cancellation

Retired1946 — Thu, 28 May 2026 16:39:56 GMT

I no longer use this phone. If I just cancel auto pay - so no payment when due - won't this affect my credit rating? How can I cancel completely?

Re: Cancellation

hTideGnow — Thu, 28 May 2026 16:43:18 GMT

PM is a prepaid provider, no contract , you can come and go anytime and won't affect credit (they didn't even do credit check )

but if you like, you can submit a ticket with PM and ask them to remove the credit card

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage