topic Re: Double Charge in Get Support

Double Charge

Sam1496 — Thu, 28 May 2026 16:06:29 GMT

This month i got double charged on my cc. Public mobile payment history shows 1 charge but my cc has 2 charge on same day. How to get a resolution for this?

Re: Double Charge

hTideGnow — Thu, 28 May 2026 16:23:16 GMT

hi @Sam1496

same day same amount? you sure it is not a pending charge?

usually we ask people to wait a week to see if it drops off from the credit card

if same, ask your credit card to confirm (but do not ask them to reverse the charge yet) and ask PM agent as well

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double Charge

Sam1496 — Thu, 28 May 2026 19:27:22 GMT

27th May 2026 - Amount of 39.55 charged twice. Not a pending charge

Re: Double Charge

Sam1496 — Thu, 28 May 2026 19:27:35 GMT

Already submitted a ticket for this yesterday

Re: Double Charge

Sam1496 — Thu, 28 May 2026 19:28:14 GMT

27th May 2026 - Charge of 39.55. Not a pending charge. Already opened a ticket for this