Charged twice

Jdiaz1 — Wed, 27 May 2026 23:40:36 GMT

Who can help if my account was charged twice on May 12 the same amount 29.12

Re: Charged twice

softech — Wed, 27 May 2026 23:54:25 GMT

Where you see the double billing? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us", then "Billing & Payment Issues, then "Log In", click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Charged twice

Jdiaz1 — Thu, 28 May 2026 00:03:22 GMT

Yes it was charged twice in my credit card. I have gotten the ticket and an email but nothing is being refunded.

Re: Charged twice

Sam1496 — Thu, 28 May 2026 16:07:58 GMT

Same thing happened with me i already raised a ticket

topic Re: Charged twice in Get Support

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