topic Re: Need a new eSim in Get Support

Need a new eSim

kwsch — Thu, 28 May 2026 14:53:08 GMT

I just switched from another carrier and haven't had data for about 2 days. So I tried to delete my esim thinking it might fix it, now I need a new eSim. how can I get one?

Re: Need a new eSim

NDesai — Thu, 28 May 2026 14:54:57 GMT

@kwsch Get the PM app and try getting a new eSim. If that doesn't work you will need to reach out to PM CS Agent by opening a ticket from bottom right corner and give them the detail what happened.

Re: Need a new eSim

Dunkman — Thu, 28 May 2026 14:55:48 GMT

@kwsch

Login in your PM app on your phone. Then purchase a new eSIM. It should be free since you already had an eSIM before. Once your purchase, the new eSIM should be installed back on your phone.

If you were charged, contact CSA to get reimbursement.

Re: Need a new eSim

hTideGnow — Thu, 28 May 2026 14:57:00 GMT

HI @kwsch

if you have a data issue, then it is not your account or sim . There seems to be problem with Mobile data in some area. PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

For getting a new eSIM, what you need to do is to download the PM app on the phone, login to the app. (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message" . With Send Voice Message, you will have to call yourself from another phone and access voicemail that way)

After you logged in, go to Account page and choose Buy sim card and select eSIM.