Double charging

Leet1337 — Thu, 28 May 2026 14:11:20 GMT

I changed my subscription, but at the same time got charged for my old one, so in one month I got charged twice. Please help me to get my money back!!!

Re: Double charging

slusagm — Thu, 28 May 2026 14:15:47 GMT

if you use Change Now option to make the change, PM will charge you new plan immediately

you should have used Change on Renewal option

but if you make a plan change of the first day of the renewal of old plan, PM generally can help.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Double charging in Get Support

Double charging

Re: Double charging