topic Re: Is there anyone home? in Get Support

Cellular service not working

Gaynor — Wed, 27 May 2026 11:14:55 GMT

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday.

Re: Cellular service not working

TK421 — Wed, 27 May 2026 11:19:02 GMT

Same here in NB - all 6 of us in our family. None of us could connect, and restarting our phone once worked for a couple of minutes. Very frustrating. Please tell me this won't keep happening.

Re: Cellular service not working

JustinCr3dible — Wed, 27 May 2026 11:23:02 GMT

Both my and my wife's cell data connections stopped working, only restarting would restore to LTE and I'd get great speeds despite only being on a slower 4G plan. Something is definitely going on with the network.

Re: Cellular service not working

Arctic_Angel — Wed, 27 May 2026 11:29:24 GMT

It's the first time I've ever had this happen in 6 years of using public Mobile. I have the same problem hoping it gets fixed before I swap to a different provider

Re: Cellular service not working

Gaynor — Wed, 27 May 2026 11:39:31 GMT

@CS_Agent are you all monitoring?

Re: Cellular service not working

Ryburne — Wed, 27 May 2026 11:43:04 GMT

Same here in halifax zero data no help from public mobile

Re: Cellular service not working

slusagm — Wed, 27 May 2026 11:45:43 GMT

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421

Reboot the phone and Reset Network Settings and it will work

system down no text or data for hours now - GTA area 5/27

ShanC79 — Wed, 27 May 2026 11:49:43 GMT

fix iiiiiiiiiiiiiiiiiiiiitttt

Re: system down no text or data for hours now - GTA area 5/27

slusagm — Wed, 27 May 2026 11:51:22 GMT

Reboot phone and Reset Network Settings and it will work

Re: Cellular service not working

ShanC79 — Wed, 27 May 2026 11:51:43 GMT

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

Re: Cellular service not working

Ryburne — Wed, 27 May 2026 11:52:14 GMT

I have done that 2 times already and it works for about 1 hr then nothing

Data not working

3033 — Wed, 27 May 2026 11:54:42 GMT

I had your support yesterday. Data was not showing up on my phone and I couldn't access it. The service person got me up and running. This morning, my phone has 'no data available. I need support, please.

Re: Data not working

slusagm — Wed, 27 May 2026 12:21:43 GMT

Try Reboot phone and Reset Network Settings

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more

Data not working

kgriffin — Wed, 27 May 2026 12:27:24 GMT

Hi there,

For the past couple of weeks, my cellular data has not been working. I am not able to send texts unless I am connected to wifi. Can you please look into this for me?

Thanks

Re: Data not working

slusagm — Wed, 27 May 2026 12:30:24 GMT

Try Reboot phone and Reset Network Settings

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more

Data Issues - Android

Kaylyn — Wed, 27 May 2026 12:32:28 GMT

For the past couple days now, both my husband and my phones data won't stay connected. It just randomly disconnects, not allowing RCS messages to send. It comes back temporarily if we restart our phones, or turn airplane mode on/off, but then disconnects quickly after we've put our phones away.

Is this a regular occurrence? I've done all of the trouble shooting recommended by public mobile and nothing is fixing the issue.

Any hints at what may be happening and how we could resolve this?

Re: Data Issues - Android

slusagm — Wed, 27 May 2026 12:34:14 GMT

Not regular occurrence, just an ongoing data issue this week. It will be fixed soon

Try Reboot phone and Reset Network Settings

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more

Data service down for all carriers?

Anerkons — Wed, 27 May 2026 13:05:55 GMT

From the exact same location, at times I have no data at all or it fluctuates between 5G and LTE and have even noticed 3G.

Since towers are shared, I’m wondering if all carriers would experience Data down at the same time? Could solar flares be possibly the reason?

Network down?

JordanK3 — Wed, 27 May 2026 12:42:26 GMT

We have 2 accounts with PM, both have been experiencing network problems this week. Is this a system wide problem? Able to reconnect after restarting phone or toggling airplane mode

Data suddenly dropping and requires phone restart

Cbondoutdoors — Wed, 27 May 2026 12:42:42 GMT

Just recently (within the last week or so) started having issues with the data dropping off - no 5G, LTE or 3G, just shows the service bars. The phone needs to be restarted fully to get it back. Thought maybe it was a phone issue but another PM user I know has been having the same issue on their phone as well. Anyone else having this problem or find a way around it? Thanks!