topic Re: Can’t resume services in Get Support

Can’t resume services

DarienR99 — Wed, 27 May 2026 20:02:16 GMT

I lost my services a few days ago and I am trying to make a payment to get my cell service back but it is trying to make me get a new number

Re: Can’t resume services

Sansan — Wed, 27 May 2026 20:33:11 GMT

You click on the Payment tab to make a payment and it's not working? Has it been more than 90 days since your last payment?

Try this link to add service.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If it's less 90 days and it's still not working, you need to message support for review .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t resume services

DarienR99 — Wed, 27 May 2026 20:46:38 GMT

It is not letting me go to my account at all. It’s just saying resume activation and it asks for my card number to select a new plan, but it says nothing about my old plan or my old phone number, it’s just as if my account was completely deleted.

Re: Can’t resume services

softech — Wed, 27 May 2026 20:48:58 GMT

@DarienR99

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there