topic Re: Megathread: Public Mobile Data Issues in Get Support

Megathread: Public Mobile Data Issues

DR_PM — Wed, 27 May 2026 20:16:41 GMT

Hi Community,

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

Toggle Airplane mode ON, wait 30 seconds, and switch it back off
Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Re: Megathread: Public Mobile Data Issues

Jdeschiff — Wed, 27 May 2026 16:48:23 GMT

The issue started Monday morning.

Huron County, ON

Intermittent. It only works when I reset my network settings on my device (IOS) then cuts out again shortly after.

Re: Megathread: Public Mobile Data Issues

Jsteele1984 — Wed, 27 May 2026 17:03:37 GMT

Started Monday evening.

Kitchener, ON

Tried resetting network settings, Airplane mode and restarting; nothing working; worse today (android).

Re: Megathread: Public Mobile Data Issues

KristaNewall — Wed, 27 May 2026 17:05:51 GMT

It started Monday morning.
Peterborough, ON

It is intermittent in that it seems to happen when leaving wifi and it doesn’t switch over to the signal or randomly while out I lose signal and have to reset. Happening to 2 other family members in my house as well.

Re: Megathread: Public Mobile Data Issues

DuaneDavis — Wed, 27 May 2026 17:06:07 GMT

Started on Monday May 25th

Madoc, Ontario

Tries all the steps, even repeated sim card, airplane mode etc etc etc

Re: Megathread: Public Mobile Data Issues

DuaneDavis — Wed, 27 May 2026 17:08:23 GMT

Sorry that should say reseated the sim card

Problem is persistent.

Re: Megathread: Public Mobile Data Issues

Arctic_Angel — Wed, 27 May 2026 17:14:14 GMT

Noticed it on Monday morning.

Fredericton, NB

Persistent. Tried everything and even tried other methods of messing with radio settings in my phone. I can only get it to work for a little while before it dies the second I move around. Problem persists even when trying the sim card in a different phone.

Re: Megathread: Public Mobile Data Issues

Jsvp — Wed, 27 May 2026 17:15:52 GMT

No data on my phone or my wife phone for the last two days. Rebooting the phone gives us access data for a few minutes then it's gone again. Airplane mode on/off has no effect.

Re: Megathread: Public Mobile Data Issues

ColinGS — Wed, 27 May 2026 17:18:15 GMT

Monday morning, data doesn’t work anywhere. I go airplane mode then toggle off and works for all of 3 seconds then cuts out again. Says I have 2 bars but doesn’t connect to anything and safari says no internet connection. Have restarted and pulled SIM card, reset my network settings. Nothing seems to work. Definitely on Public mobiles end not our phones….

Re: Megathread: Public Mobile Data Issues

DuaneDavis — Wed, 27 May 2026 17:20:47 GMT

Restarted, didn't fix.

Re: Megathread: Public Mobile Data Issues

Brendan-D — Wed, 27 May 2026 17:22:16 GMT

Halifax, not sure when it started. No data connection i.e. connected service icon not showing in status bar. Used to say “LTE” when connected (older iphone). Have tried resetting network, power cycling, turning cellular on/off. Nothing works. No data at all.

Re: Megathread: Public Mobile Data Issues

DaRoc — Wed, 27 May 2026 17:24:28 GMT

This has been extremely frustrating! Started a few days ago. I have reset network settings, etc. I am in the Niagara region. Data works anywhere from seemingly 2 minutes to an hour when I have to keep restarting the phone or turning airplane mode on and off.

Re: Megathread: Public Mobile Data Issues

DeetStreet — Wed, 27 May 2026 17:26:26 GMT

Issue began Monday May 25th. initially was once per day, yesterday was 3 times, today it’s been constant and persistent. Rebooting phone or toggling airplane mode on/off temporarily solves the problem. But it quickly returns.
location: PEI

Re: Megathread: Public Mobile Data Issues

MaggieN — Wed, 27 May 2026 17:27:42 GMT

Onaping (Greater Sudbury Area)

I noticed late last week with intermittent no cell service to no service this am with very short intervals of full and tapering off to nothing just as fast.

After turning off phone for 5 min as suggested, it's hanging one to one bar with short surges to full service.

Re: Megathread: Public Mobile Data Issues

Red40 — Wed, 27 May 2026 17:45:27 GMT

May 23, 2026 (Saturday) morning

one block radius around the cell site at 250 Laurelwood Dr, Waterloo ON

Persistent. No data connection and can't make calls anywhere near that cell site.

Re: Megathread: Public Mobile Data Issues

Keelyn — Wed, 27 May 2026 17:47:13 GMT

Since Monday morning until now, persistent.

London, Ontario

Re: Megathread: Public Mobile Data Issues

TK421 — Wed, 27 May 2026 17:47:57 GMT

Started Monday, still happening

Fredericton, NB

Mostly persistent. Occasional (5-10 min) service after restarting phone.

Re: Megathread: Public Mobile Data Issues

Dutka — Wed, 27 May 2026 17:48:33 GMT

The time the issue: May 27th, 2026 around 1 PM. Location: Wakaw, Saskatchewan/Saskatoon, SK. The issue is persistent: cannot use data, only phone calls.

Re: Megathread: Public Mobile Data Issues

Bethiez — Wed, 27 May 2026 17:51:08 GMT

Ontario, Canada. It began about 2 months ago. At that time it was intermittent but now it is all the time. We can't even use use it to make phone calls. It states that we have no network.

Re: Megathread: Public Mobile Data Issues

Jim_Bo — Wed, 27 May 2026 17:51:38 GMT

Time: first noticed at 12:30 ast (noonish)

Location: Shelburne county Nova Scotia

Issue: can be cleared by airplane off and on but it keeps coming back

Issue is alive and well..please fix