topic Two payments in Get Support

Two payments

Jojo1010 — Wed, 27 May 2026 20:11:28 GMT

You took two payments from my account of $45.20

Please reverse one charge immediately

Regards

Joanne

Re: Two payments

Sansan — Wed, 27 May 2026 20:28:05 GMT

If 2 payments were taken, one will remain on your account that will be automatically be used towards your next renewal.

If you have overpayment, on the Overview page, you should see that amount as available funds. Clicking on the Payment tab would also show you .

Re: Two payments

Jojo1010 — Wed, 27 May 2026 20:38:58 GMT

I hope you are right....I'll watch for next month's payment to be zero.

Re: Two payments

Sansan — Wed, 27 May 2026 20:41:21 GMT

Don't worry about it I have credits on my account all the time and they use the available funds first before my cc is touched.

Re: Two payments

kb_mv — Wed, 27 May 2026 20:54:35 GMT

@Jojo1010 wrote:
I hope you are right....I'll watch for next month's payment to be zero.

@Jojo1010 Go into your account and look at the payment history and funds available. The only way next month is $0 is if in fact they double charged you and only applied one to the bill. Your account should show $45.20 as funds available.