topic Re: Sim Card Trouble in Get Support

Sim Card Trouble

ChadP — Wed, 27 May 2026 17:54:51 GMT

My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?

Re: Sim Card Trouble

hTideGnow — Wed, 27 May 2026 17:56:01 GMT

hi @ChadP might not be your sim

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim Card Trouble

ChadP — Wed, 27 May 2026 18:00:17 GMT

try the above suggested items with no resolution, I have to go to Sim and reset it each time on my phones settings to get it working

Re: Sim Card Trouble

yeej — Wed, 27 May 2026 18:41:55 GMT

@ChadP , I had the same issue. I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF. My network was able to re-establish connection after that. Good luck.

Re: Sim Card Trouble

ChadP — Thu, 28 May 2026 12:05:01 GMT

I still need help with this issue, CS agent wait time is very slow

Re: Sim Card Trouble

CSA_PM — Thu, 28 May 2026 15:42:36 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.