topic Re: Double charge in Get Support

Double charge

Bev22 — Wed, 27 May 2026 16:15:18 GMT

I’ve been charged double on my debit account. Anyone else have this issue? How do I get one charge refunded?

Re: Double charge

NDesai — Wed, 27 May 2026 16:26:13 GMT

@Bev22 That is very rare. Are you sure you don't have any other PM account that has the same card added? Do you see double charged in your payment history when you log in to your account?

Re: Double charge

Bev22 — Wed, 27 May 2026 16:28:04 GMT

I’ve only ever had one account and the charge isn’t pending.

Re: Double charge

Bev22 — Wed, 27 May 2026 16:28:55 GMT

There’s only one charge showing in my PM account, however there are two charges in my bank account.

Re: Double charge

Bev22 — Wed, 27 May 2026 16:39:09 GMT

Is there any way you can actually help?

Re: Double charge

Bev22 — Wed, 27 May 2026 19:01:50 GMT

If a refund is not possible, can you suspend the charge for next month instead without service interruption?