Sign in on web issues

kbn0dte — Wed, 27 May 2026 15:48:35 GMT

I signed up, and shortly after I ported in my number.

Any time I try to login to publicmobile.ca, it wants to send me a security verification to my old # (which was a temporary number as I ported in). Can this be fixed? Not sure how this oversight is still an issue 4 months in.

Thank you,

Re: Sign in on web issues

softech — Wed, 27 May 2026 15:53:12 GMT

@kbn0dte

you might be able to update the phone number for receiving 2FA yourself.

check if you can login using e-mail to receive the code first

On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA.

if you can login, go to Profile > Manage EverSafe ID and update the phone number

if you cannot login still, ask PM CS agent to help. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Sign in on web issues in Get Support

Sign in on web issues

Re: Sign in on web issues