topic Re: Hot spot in Get Support

Hot spot

J-L — Tue, 04 Jan 2022 10:08:37 GMT

Does anyone have any idea what might be the problem and how I can fix it?

When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working for me. My phone also shows that his phone is connected via hotspot. How can I get the internet to work for my husband?

Re: Hot spot

Triguy — Sun, 21 Nov 2021 20:19:57 GMT

Here is more info about setting up a hot spot.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

Check your APN settings sp.mb.com is the correct one and since it worked then it's a device issue. Test with another phone to verify. Also make sure your APN type field contains dun in it. If not, add it.

Re: Hot spot

Anonymous — Sun, 21 Nov 2021 19:47:02 GMT

@J-L

Mobile Hotspot (publicmobile.ca)

Re: Hot spot

darlicious — Sun, 21 Nov 2021 19:58:07 GMT

@J-L

Check your hotspot APN and on your husband's phone.

Re: Hot spot

hTideGnow — Sun, 21 Nov 2021 20:18:03 GMT

@J-L are you on Android or iOS ? I have checked my Android Hotspot, usually there is not much need to be done other than setting the name of the hotspot

try reboot both the phones (the one while hotspot setup and the one to connect) .. and make sure the one with Hotspot setup has mobile data turned on

Re: Hot spot

J-L — Sun, 21 Nov 2021 20:31:02 GMT

@hTideGnow I have Android. Everything for hotspot is set up. I didn't have to do anything really. I will try the reboot you suggested.

Re: Hot spot

Anonymous — Sun, 21 Nov 2021 20:36:06 GMT

@J-L

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

How to reset network settings and Changing APN Settings,

on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

try manually selecting network "3G ONLY" or WCDMA only,

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Hot spot

t_p — Sun, 21 Nov 2021 22:38:12 GMT

@J-L wrote:
Does anyone have any idea what might be the problem and how I can fix it?
When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working for me. My phone also shows that his phone is connected via hotspot. How can I get the internet to work for my husband?

@J-L

If still stuck, check out this tip to see if it helps:

https://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/phones_and_hardware/message-id/37003/print-single-message/true/page/1

Re: Hot spot

softech — Sun, 21 Nov 2021 23:25:34 GMT

@J-L hope your hotspot is working now.

Just a reminder, the client from the hotspot can easily drained all your mobile data as the client would treat it as usual Wifi. App update and OS update and all kind of cloud backup might start once it sees the Wifi (your hotspot).

To avoid this, make sure on your client, make the hotspot Wifi as "metered network".

Re: Hot spot

J-L — Mon, 22 Nov 2021 06:52:25 GMT

@softech thanks for that tip. I will have him check that ( if we ever get it working) It's my husband so I'm not worried he'll abuse it, and it's just when he needs to check something quickly until his data resets on next renewal, but yes always checking to be sure no auto updates etc is a good idea. Thanks for the reminder 😊 I hadn't thought of making it metered network especially if I ever hotspot for someone else.

Re: Hot spot

J-L — Mon, 22 Nov 2021 07:15:06 GMT

Hi everyone! Thanks for all your tips, still not working, but I did get ahold of my son and he is having the same problem ( all 3 phones are umidigiA9Pro) He found something online that sounds similar to the tip @t_p suggested ( thank you @t_p ). Since I don't have internet except the data on my phone, my son is trouble shooting with his phone. If he gets the hotspot working then he will come get my phone and fix it for me too. I'll let you all know if we get it working and what needs to be done so it might help others withe same problem.(Sounds like we are not the only ones)

Re: Hot spot

darlicious — Mon, 22 Nov 2021 08:42:49 GMT

@J-L

Do you have "dun" in your APN?

Also are you attempting to set this up at home while on wifi? Turn off your wifi as it will take precedence.

Edit:

Oops I see you don't have wifi....ignore that then.

Re: Hot spot

hTideGnow — Mon, 22 Nov 2021 13:07:41 GMT

@J-L make sure AP band is 2.4 (Click on Advanced on the Hotspot page)

If still fail, can you go to the APN setting and try APN type as follow:

APN type: default,supl,mms

Re: Hot spot

J-L — Mon, 22 Nov 2021 17:31:19 GMT

@darlicious no "dun" is not there, that is one of the things my son is working on. Our phones were not able to add that so he has to attach the phone to his computer and try to change the settings through some round about way.

We do not have wifi at our house as we don't have access to reliable internet. We are just out of range, or the internet company tower is facing the wrong direction, ( we are NOT in a remote area either) so we only have our phone data for access to internet.

Re: Hot spot

hTideGnow — Mon, 22 Nov 2021 17:37:30 GMT

@J-L how about APN type and did you try to change the band to 2.4G?

Re: Hot spot

J-L — Mon, 22 Nov 2021 17:45:27 GMT

@hTideGnow I have not tried that yet myself, I did send that info to my son but he's probably not able to try anything right now ( at work).

As for the APN the only thing missing is the "dun" but we can't add that ( it says either the phone or the service provider won't allow you to make that change)

Re: Hot spot

hTideGnow — Mon, 22 Nov 2021 17:44:14 GMT

@J-L maybe ask your son to send us some screenshot of the hotspot setup as well as the APN setup. Umdigi is a bit hard to setup sometimes.

Re: Hot spot

walker1 — Mon, 22 Nov 2021 17:55:28 GMT

Sometimes when you install a sim card from a different service provider like Freedom , I think your phone will then let you make those changes to the APN settings.

Then you can reinstall your PM sim card.

Re: Hot spot

J-L — Mon, 22 Nov 2021 18:05:27 GMT

@hTideGnow I will suggest that to my son.

In the meantime my husband can just use my phone when he needs/wants to check something online ( until his data resets on his renewal)

I've only had my phone a couple months. It was a good deal at the time and the camera is really good, and lots of internal storage plus ability to add a memory card for more, and has dual sim slots.. although that was giving me trouble a month or so ago as well, I took out the 2nd sim and things worked again. I'm not sure I would recommend umidigi to anyone else, it sounds to me like there are lots of problems with them.

Re: Hot spot

J-L — Mon, 22 Nov 2021 18:09:23 GMT

@walker1 that is interesting and good to know. I only have PM sim but maybe I can find someone else who would let me try that.