topic Detailed billing information in Get Support

Detailed billing information

stephenhegarty — Wed, 27 May 2026 13:09:48 GMT

Hi everyone - is there a way to get more detailed billing information? I need to submit my mobile billing for reimbursement at work and they require the billing to show details on the service provided as well as the associated mobile number.

Re: Detailed billing information

hTideGnow — Wed, 27 May 2026 13:43:31 GMT

hi @stephenhegarty

the bill you downloaded not sufficient?

ask PM support agent and see if they can do anything. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Detailed billing information

stephenhegarty — Wed, 27 May 2026 14:42:00 GMT

the bill I can download does not show a breakdown of the service provided or the mobile number connected to the account

Re: Detailed billing information

slusagm — Wed, 27 May 2026 14:47:56 GMT

did you actually download the PDF invoices from Payment history page? it shows clearly my account number, the type of service and phone number and my name and address.

Re: Detailed billing information

stephenhegarty — Wed, 27 May 2026 17:09:15 GMT

when I download the pdf invoice from the Payment history page it just shows the basic plan information and it does not display my phone number - it shows the account number though