topic The data not working in my phone in Get Support

The data not working in my phone

m123456789 — Tue, 04 Jan 2022 23:23:25 GMT

Hi, i just activated my SIM card, and the data is not working on my phone.

Re: The data not working in my phone

LEGO — Fri, 06 Jul 2018 01:38:37 GMT

@m123456789

You need to setup APN network for your data to work.

Please, read this: click here

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.

Re: The data not working in my phone

m123456789 — Fri, 06 Jul 2018 01:39:25 GMT

I did, but still not working. when i was trying to access browser i have got a message (you need to set mobile date on" and the data was on.

Re: The data not working in my phone

m123456789 — Fri, 06 Jul 2018 01:41:40 GMT

i will try that.

Re: The data not working in my phone

meocon — Fri, 06 Jul 2018 01:45:51 GMT

@m123456789 which phone are you using? you can try to reset network settings

Re: The data not working in my phone

ShaylynnH — Fri, 06 Jul 2018 02:10:31 GMT

If the above guides don't work, you might want to try cycling the phone. Take the battery out for a bit, and then turn back on. Or, simply turn it off for at least a minute, and then turn it back on. I also take the SIM card out when I do this, and a lot of problems are often solved. If you still can't get it to work, rest assured and the PM mods will absolutely be ready to assist you!

Re: The data not working in my phone

Sgraves — Fri, 06 Jul 2018 10:27:30 GMT

I have

@LEGO wrote:
@m123456789
You need to setup APN network for your data to work.
Please, read this: click here

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.

done this and still nothing. Am i able to get a refund for the data and switch plans with no data?

Re: The data not working in my phone

jp2 — Fri, 06 Jul 2018 10:36:56 GMT

What phone do you have?

Re: The data not working in my phone

mimmo — Fri, 06 Jul 2018 13:30:09 GMT

you will need to have data working (even on non data plans) to be able to send mms messages.

as mentione what phone are you using, some phones like LG require a factory reset. did your plan activate correctly? ie does data addon show up in your self serve?

Re: The data not working in my phone

ShaylynnH — Fri, 06 Jul 2018 21:34:25 GMT

Can somebody ping the mods on this thread? I'm not sure how, but this issue seemingly needs moderator attention. 🙂

Re: The data not working in my phone

adil-5aar — Fri, 06 Jul 2018 21:41:07 GMT

@ShaylynnH wrote:
Can somebody ping the mods on this thread? I'm not sure how, but this issue seemingly needs moderator attention. 🙂

I suggest you send the moderator team a private message using this link.
Refer to the following knowledge base link for information on contacting the moderator team.

Re: The data not working in my phone

jerjon — Mon, 11 Feb 2019 21:39:46 GMT

Same problem here, have confirmed is not phone settings, Data turned on, APN settings correct, Text & Talk working, SIM shows registered to same network for all three, i cycle phone couple times a day, but Still NO DATA SERVICE.

Been "trying" to get service through Mods PM (what a stupid system that is!) and still nothing.

39+ days now STILL NO DATA SERVICE.

I do not & will not recommend Public Mobile to anyone.

Above link (first post) showing no longer valid.

Re: The data not working in my phone

srlawren — Mon, 11 Feb 2019 22:03:19 GMT

@jerjon and @m123456789 what brand and model of phone are you using? We need this info to be able to point you in the right direction.

Re: The data not working in my phone

Anonymous — Mon, 11 Feb 2019 22:10:16 GMT

@srlawren wrote:
@jerjon and @m123456789 what brand and model of phone are you using? We need this info to be able to point you in the right direction.

His history shows an RCA 6066 whatever that is. I can't see those numbers on the RCA US site. Maybe he has other model info. All the phones there say they would work with the likes of T-Mobile & AT&T.

But I wonder if jerjon could see if 3G connections would get him his data.

@jerjon: You've been stewing over this for 39 days and you're finally saying something here?

Re: The data not working in my phone

jerjon — Mon, 11 Feb 2019 22:27:27 GMT

Mine is a brand new RCA RLPT6066 , but is not phone issue, I've already confirmed this phone compatibility is fine, and that phone settings + APN settings are as should be. SIM status shows the Talk, Text and Data all registered to same # , Talk and Text working since first day, but Data still not connected to network, meaning is not turned on Public Mobile side. Started "trying" to get service help from mods last month, still not fixed, or even confirm simply that they have reset service as I've asked them multiple times to do. Supposedly was forwarded to Service dept, but Zippo reply further from them, or if even anyone trying to fix problem.

Re: The data not working in my phone

srlawren — Mon, 11 Feb 2019 22:38:03 GMT

@jerjon your APN is not right. It needs to be sp.mb.com

Re: The data not working in my phone

jerjon — Mon, 11 Feb 2019 22:43:40 GMT

Well that's the only two choices showing on my SIM / Phone.

I didn't get any suggestion from any mods to check / how to, until I mentioned APN in PM to them.

Now magically today I suddenly get PM back about it 😕

I just previously checked myself after seeing link on Telus site page of thousands of SIMs missing any APN info, and this existing Telus SP APN matched. I've made no changes to it at all.

Re: The data not working in my phone

Anonymous — Mon, 11 Feb 2019 23:07:12 GMT

@jerjon wrote:
Well that's the only two choices showing on my SIM / Phone.
I didn't get any suggestion from any mods to check / how to, until I mentioned APN in PM to them.
Now magically today I suddenly get PM back about it 😕
I just previously checked myself after seeing link on Telus site page of thousands of SIMs missing any APN info, and this existing Telus SP APN matched. I've made no changes to it at all.

APN settings. RCA is not there though. I would be curious if it's re-branded from another manufacturer.

Re: The data not working in my phone

jerjon — Mon, 11 Feb 2019 23:09:14 GMT

Okay, well if you guys can help, would be appreciated, and appears vastly faster than this PM mods supposed to help system thing 😕

No one since I started reporting problem last month, even mentioned checking "APN" settings.

I looked up just now "Public Mobile APN settings" and got this info.

Is this a new (+) APN profile I'm supposed to make?

Is this correct?

It is only the Telus & Koodoo APN choices that appear on my phone, as programmed into this "Public Mobile" SIM...geez, isn't that handy! Not! 😕

The site link i came across for APN settings I found, and checked, was Telus.

Only today, is first I've been told or heard there should be another (3rd) choice APN, which obviously this "Public Mobile" SIM didn't come programmed with.

What bothers me, is that Talk & Text have been working , so the APN setting affects only the Data service?

I'm not a cell tech savy, so this is all new to me.

Re: The data not working in my phone

malik444 — Mon, 11 Feb 2019 23:09:15 GMT

Put the right VPN and restart your cell phone.