topic Re: no internet with Public Mobile in Get Support

no internet with Public Mobile

yvrvagabond — Tue, 26 May 2026 20:10:57 GMT

Returned from overseas to Vancouver, and Public Mobile does not connect. I used other sim cards while travelling. Public Mobile SIM is now reinserted and turned on. My phone has dual SIM. It is Samsung S23. I have rebooted phone, switched airplane mode on and off, reinserted Public Mobile SIM, etc. Nothing works. My Account is active.

My home WiFi works on the phone.

I would appreciate help.

Re: no internet with Public Mobile

BKNS27 — Tue, 26 May 2026 20:13:32 GMT

@yvrvagabond

Remove the travel SIM or delete the travel eSIM including the VPN then reset the Network settings on your phone.

Re: no internet with Public Mobile

yvrvagabond — Tue, 26 May 2026 20:25:20 GMT

Travel sim has been removed. I do not know how to reset Network setting on phone..??

Re: no internet with Public Mobile

slusagm — Tue, 26 May 2026 20:30:07 GMT

you have to make sure the PM sim is enabled

and To reset the network settings on your Samsung Galaxy S23: Open Settings and tap General management, Scroll down and tap Reset.Select Reset network settings. Tap Reset settings and enter your PIN, password, or pattern.Tap Reset once more to confirm

Re: no internet with Public Mobile

yvrvagabond — Tue, 26 May 2026 20:33:22 GMT

Travel sim has been removed, I have just reset network settings according to Google instructions, then rebooted. MAGIC!! Internet is working, thank YOU!!!

Re: no internet with Public Mobile

softech — Tue, 26 May 2026 20:34:34 GMT

Re: no internet with Public Mobile

softech — Tue, 26 May 2026 20:35:39 GMT