topic Re: Subscription billing charge in Get Support

Subscription billing charge

dickless1 — Tue, 26 May 2026 23:15:37 GMT

In June 2024 when Public changed its reward program, my account changed from $22 to $25. Just noticed that my account now reflects Hero Int Text @$25 instead of unlimited text and call @ $22. Prior to June '24, (international text minutes) reward was added to my account. The plan label now reflects that legacy reward name rather than the base plan name. The base price since June '24 has been $25 - should be $22???

Re: Subscription billing charge

Sansan — Tue, 26 May 2026 23:27:57 GMT

You would need to create a ticket and ask agent to check for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Subscription billing charge

Chalupa_Batman — Wed, 27 May 2026 00:26:26 GMT

@dickless1 wrote:
In June 2024 when Public changed its reward program, my account changed from $22 to $25. Just noticed that my account now reflects Hero Int Text @$25 instead of unlimited text and call @ $22. Prior to June '24, (international text minutes) reward was added to my account. The plan label now reflects that legacy reward name rather than the base plan name. The base price since June '24 has been $25 - should be $22???

Actually, notice went out a while back that the plan was going up $3 per month. That was a very long time ago. Plus, the Legacy rewards program closed down a few years ago.