topic Data suddenly stopped working in Get Support

Cellular data

BeachyBrandi — Tue, 26 May 2026 10:30:23 GMT

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today. Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

Data Issues

Halifreaks1 — Tue, 26 May 2026 11:17:04 GMT

My family have all lost access to their data.

I'm wondering if there's any acknowledgement from Public Mobile /Telus? I just want to know whether the issue is being addressed.

Thanks

Re: Cellular data

Sansan — Tue, 26 May 2026 11:23:14 GMT

Seems like an outage on Public Mobile's side. Message them to reprovision your acct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Issues

Sansan — Tue, 26 May 2026 11:26:14 GMT

Alot of people have same issue over the last 2 days. No announcement has been made regarding any outages or issue. Try turning airplane mode on and off.

Message them to reprovision your account for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Data

hoda799 — Tue, 26 May 2026 11:44:04 GMT

My Data doesn't work since yesterday. what's going on?

Re: Data

hTideGnow — Tue, 26 May 2026 11:49:46 GMT

hi @hoda799

there was a data problem in some area yesterday but is now fixed. Try Reboot phone and click Reset network settings

Re: Cellular data

Yellowmustard — Tue, 26 May 2026 12:00:48 GMT

I noticed the same issue since last night. Turning on and off airplane mode seemed to work for me!

Re: Data Issues

softech — Tue, 26 May 2026 12:01:31 GMT

Re: Data

djferens — Tue, 26 May 2026 12:04:48 GMT

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.

Re: Data

hTideGnow — Tue, 26 May 2026 12:07:19 GMT

@djferens wrote:
We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.

hI @djferens

are you in Winnipeg area? there is active outage now

And check the Telus outage map and see if your area has any current outage

of course, try Reboot phone and Reset network settings again

Re: Data

djferens — Tue, 26 May 2026 13:02:51 GMT

Hello,

No, I'm in Ontario.
Rebooting the phone worked yesterday, but I experienced the same issue again today.

No service today

JeeminMoon — Tue, 26 May 2026 13:17:31 GMT

Hi,

My phone has lost its service since this morning and it hasn't come back. I've tried airplane mode and back, rebooting, LTE-5G shifting, and everything I can. Still no service with at all. It's really frustrating. Need help ASAP.

Re: No service today

hTideGnow — Tue, 26 May 2026 13:22:23 GMT

HI @JeeminMoon

are you in Manitoba? Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/1441129#M982489

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

Re: No service today

JeeminMoon — Tue, 26 May 2026 13:42:06 GMT

I'm in Cambridge, ON. I've tried reboot and reset network settings, but it still doesn't work.

Re: No service today

JeeminMoon — Tue, 26 May 2026 13:46:49 GMT

It's actually working now. Thanks for your advice!

Service

Wayneasmith — Tue, 26 May 2026 13:50:45 GMT

When month renewed my data stopped working

Data connection lost

LexiLou29 — Tue, 26 May 2026 14:05:36 GMT

My son says his data cuts out when he leaves the house 2 days in a row so far, and sometimes the service cuts out at home for no reason. He has same plan as us, and a good phone. Restarting his phone will help but that's a hassle. Any advice?

Thanks,

Lisa

Re: Service

hTideGnow — Tue, 26 May 2026 14:06:00 GMT

hi @Wayneasmith

make sure you don't have mobile data limit enabled

try reboot phone and click reset network settings first

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

hairbag1 — Tue, 26 May 2026 14:06:21 GMT

@Wayneasmith

use the app to log in to your Public Mobile account and see Usage Breakdown. It'll show you current plan details.

Try restarting your cell...then try a network re-set to see if data starts up.

Re: Data connection lost

hTideGnow — Tue, 26 May 2026 14:06:59 GMT

hi @LexiLou29

are you in Manitoba? Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings