topic Re: Transfer SMS not received in Get Support

Transfer SMS not received

kuikui — Tue, 26 May 2026 19:51:49 GMT

I changed to Telus but I didn't received any sms from Public Mobil to transfer my number

hTideGnow — Tue, 26 May 2026 19:53:33 GMT

your PM account is active? if it is, ask PM support agent to have a look.

Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sansan — Tue, 26 May 2026 19:53:34 GMT

I will send you another message with the phone number to call and check.

slusagm — Tue, 26 May 2026 19:54:20 GMT

make sure your PM account is active and can receive text

call Telus and ask them to retrigger the port request.

Irichardi — Tue, 26 May 2026 20:11:19 GMT

It took 6 hours to receive the confirmation when i transfered. You have to give it time.

Stevendrysdale — Tue, 26 May 2026 20:38:59 GMT

Good luck… Public Mobile staff are beyond incompetent.