topic Re: How to downgrade account? in Get Support

How to downgrade account?

Kcsp — Tue, 26 May 2026 18:58:30 GMT

I'm currently on a $50/150gb plan and would like to downgrade to 25gb. But to change my subscription it only shows me an option to upgrade to $55/200gb.

Re: How to downgrade account?

hTideGnow — Tue, 26 May 2026 19:00:53 GMT

hi @Kcsp

with existing subscribers, you can only choose plans available on your My Account. Downgrade is possible but you will have less choices as there are more plans reserved for new activation only

choose the cheapest you can get first, and wait another month and you could see cheaper plans. But generally, you won't see plans less than $29

Re: How to downgrade account?

Sansan — Tue, 26 May 2026 19:01:07 GMT

Yes sorry, Public Mobile has made it so that one can only downgrade to plans showing in their account. If you don't see the plan you want, you cannot change to it.

Re: How to downgrade account?

Meow — Tue, 26 May 2026 20:01:10 GMT

You can change your plan to plans available on your account ONLY!

If desired plan is NOT visible on your account that means it is NOT available to you and even talking to agent you cannot get it.

Some plans are available to NEW customers only and sometimes some nice plan are offered to existing customers.

Re: How to downgrade account?

BKNS27 — Tue, 26 May 2026 20:19:48 GMT

@Kcsp

PM has made it difficult to downgrade from your current plan if it is not listed in your account. Your only option is to port out to another carrier then port back as a new member. This is a bit of hassle so I would keep your current plan and check your account for lower plan.