topic Re: Charged Twice: Need Help Opening Dispute in Get Support

Charged Twice: Need Help Opening Dispute

Mo25 — Wed, 08 Apr 2026 01:31:26 GMT

Hi everyone,

I noticed that I was billed twice on my account for the same billing period, and I’m not sure how to properly open a dispute.

Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a specific support channel or submit a ticket somewhere?

Thank you in advance

Re: Charged Twice: Need Help Opening Dispute

Chalupa_Batman — Wed, 08 Apr 2026 01:32:29 GMT

@Mo25 wrote:
Hi everyone,
I noticed that I was billed twice on my account for the same billing period, and I’m not sure how to properly open a dispute.
Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a specific support channel or submit a ticket somewhere?
Thank you in advance

First, you should contact your bank and confirm it's a double payment and not a pending payment still stuck there. If it turns out to be an actual double payment, here is how to contact Public Mobile.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Charged Twice: Need Help Opening Dispute

slusagm — Wed, 08 Apr 2026 01:33:31 GMT

do you see it charged twice on My Account -> Payment history? if you see 2 lines on a renewal, those are not 2 charges but just one. One line showing PM took money from your card to your accord and leave that as a credit. The 2nd line shows PM uses that credit in the account to renew

but if you see two charges in the bank, and not a pending charge, then yes, you can ask PM to help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged Twice: Need Help Opening Dispute

CS_Agent — Wed, 08 Apr 2026 14:33:00 GMT

Thank you for reaching out to us.

My name is Fredy. I am so sorry to hear about the situation with your phone services but let me take a look and I'll be glad to help you.

My apologies for the delay, we are handling multiple posts than usual at this time as we are currently experiencing a high volume of tickets so it might take a while until you receive a response.

I appreciate the account information. I was reviewing the charges, and I can see a change plan the same day as the renewal day. I would like to mention as our service is prepaid, payments are made upfront to cover the services provided. Due to the nature of our prepaid model, we unfortunately do not offer refunds or prorated charges once a payment has been processed.

We encourage customers to carefully review all details before making a purchase to ensure they are fully satisfied with their decision.

If you have any other concerns, please let me know

Kind Regards,

Fredy.
Customer Support Agent.

Re: Charged Twice: Need Help Opening Dispute

Polysterene — Tue, 26 May 2026 18:27:37 GMT

Hi community,

I recently noticed that I was billed twice to my account for the same billing period (while using a card that should have been for a one time payment 😞 ) as I was waiting for my bank card in the mail and a friend offered to let me use his and I gave him cash.

Because his bank flagged it, they tried to change him then flagged it as fraud 😑I’m not sure how to properly open a dispute regarding an overcharge and set back up MY bank card now that I got it in the mail. It is still in its rbc envelope if you want me to send a video of me opening it so you know I am not lying...

Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a specific support channel or submit a ticket somewhere?

The last ticket I submitted I was informed that I would have to use a voucher for a year now because of committing fraud on my account that has never ever ever ever ever had a problem in 10 years with a payment. I am really choked with public mobile right now and considering even lucky, Rogers, not telus and SaskTel.

Thank you in advance