topic Re: Public won’t contact me in Get Support

Public won’t contact me

BobK317 — Tue, 26 May 2026 15:51:43 GMT

I just switched, i received a text from them last night saying there was an issue with my number transfer and I will be contacted shortly but I got nothing form them. I submitted a ticket today and it still radio silence I really would just like to speak directly with a rep so I can get my questions answered properly with out hassle

Re: Public won’t contact me

hairbag1 — Tue, 26 May 2026 15:54:13 GMT

@BobK317

here's a link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your Community inbox will be highlighted when they respond to your questions.

Re: Public won’t contact me

slusagm — Tue, 26 May 2026 15:54:27 GMT

There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Public won’t contact me

hTideGnow — Tue, 26 May 2026 15:55:34 GMT

hi @BobK317

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage