topic Re: Data Issues in Get Support

Data Issues

Halifreaks1 — Tue, 26 May 2026 11:17:04 GMT

My family have all lost access to their data.

I'm wondering if there's any acknowledgement from Public Mobile /Telus? I just want to know whether the issue is being addressed.

Thanks

Re: Data Issues

Sansan — Tue, 26 May 2026 11:26:14 GMT

Alot of people have same issue over the last 2 days. No announcement has been made regarding any outages or issue. Try turning airplane mode on and off.

Message them to reprovision your account for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Issues

Yellowmustard — Tue, 26 May 2026 12:01:31 GMT

Toggling airplane mode worked for me