topic Number Port only partially complete in Get Support

Number Port only partially complete

pocketset6625 — Tue, 26 May 2026 01:57:08 GMT

I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deactivated.

It has been over 5 hours and while I have the esim working with Public Mobile, it's also still active with Fizz. I can switch between both esims and use them both. I'm just wondering why the account with Fizz would still be active if Public has activated my esim in their system.

Thanks

Re: Number Port only partially complete

Chalupa_Batman — Tue, 26 May 2026 02:04:05 GMT

@pocketset6625 wrote:
I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deactivated.
It has been over 5 hours and while I have the esim working with Public Mobile, it's also still active with Fizz. I can switch between both esims and use them both. I'm just wondering why the account with Fizz would still be active if Public has activated my esim in their system.
Thanks

Hello @pocketset6625

That, should not be happening. Please check your mail box here for a number to call to get it resolved.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Port only partially complete

slusagm — Tue, 26 May 2026 02:08:08 GMT

HI @pocketset6625

the porting team is now closed. So, open a ticket with PM instead, they will help out tomorrow morning

contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote