topic Re: Points back change in Get Support

Points back change

Linnda — Mon, 25 May 2026 21:49:52 GMT

Hi I’ve been with PM since Nov 2023. It looks like prior to Sept 2025, I was getting +1.70 every month but now I’m getting +0.68 points. Does anyone know why this change happened?

Re: Points back change

Chalupa_Batman — Mon, 25 May 2026 21:51:48 GMT

@Linnda wrote:
Hi I’ve been with PM since Nov 2023. It looks like prior to Sept 2025, I was getting +1.70 every month but now I’m getting +0.68 points. Does anyone know why this change happened?

Was the plan different before price wise. Contact CS agents to look at it further.

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Re: Points back change

Yummy — Mon, 25 May 2026 22:11:54 GMT

Yes, percentage of earning points, receiving bonuses, etc. has been lowered since a while ago.

Re: Points back change

hairbag1 — Mon, 25 May 2026 22:23:32 GMT

@Linnda

alot has changed since 2023. Public Mobile figured too many customers were getting too many Points accumulated so they had a bean-counter look to make some "efficiencies". Here's some reading on how your new Reward points are determined.

https://www.publicmobile.ca/en/get-help/articles/public-points