topic Re: No cellular service in Get Support

No cellular service

colleen_sanders — Mon, 25 May 2026 19:40:52 GMT

Anyone else in the Trail BC area have no cellular service? I can not make or receive calls.

Re: No cellular service

hTideGnow — Mon, 25 May 2026 19:41:53 GMT

hi @colleen_sanders

what phone do you have? It could be a 3G network issue.

Re: No cellular service

colleen_sanders — Mon, 25 May 2026 19:44:23 GMT

I have an IPhone 13

Re: No cellular service

BKNS27 — Mon, 25 May 2026 20:04:20 GMT

@colleen_sanders

Your iPhone 13 should be good for calling and receiving calls on VoLTE.

There could be an outage in your area:

https://www.telus.com/en/bc/outages?linktype=ge-footer

If no outages, try resetting the Network settings on your iPhone and see if that helps.

Re: No cellular service

hairbag1 — Mon, 25 May 2026 21:01:25 GMT

@colleen_sanders

@colleen_sanders wrote:
Anyone else in the Trail BC area have no cellular service? I can not make or receive calls.

I'm in C'gar...all is working well. Does text/data work ? If not, log in to your account to see if its active or maybe been suspended due to failed autopay renewal.

Re: No cellular service

colleen_sanders — Mon, 25 May 2026 21:41:44 GMT

Thanks. Text only works if I’m on Wifi and the account is active and hasn’t been suspended. I think it may be an eSIM problem.

Re: No cellular service

hairbag1 — Mon, 25 May 2026 22:30:37 GMT

@colleen_sanders

esim doesn't usually go bad unless someone fiddles with it. Look in settings to make sure your Public Mobile esim is set as the primary active.

if you want, you can use the app to log in to your Public Mobile acct and buy a new esim...it'll likely be a free purchase if old esim is at least 15 days old.