topic Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone. in Get Support

Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone.

ClaudetteCote — Mon, 25 May 2026 20:09:53 GMT

For a month or so, I can't access my online banking accounts because I don't receive the Verification Codes they send me . I'm a senior and wonder if I deleted or changed message settings on my cell phone.

Can someone access my phone and check it out.

Re: Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone.

hTideGnow — Mon, 25 May 2026 20:28:55 GMT

hi @ClaudetteCote

so, it was working on this phone before?

can you receive inbound calls?

If you are using an Android, uninstall Google Message, reboot phone and reinstall (or ask someone to help with this)

if you need PM to refresh the account , please open ticket

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone.

Sansan — Mon, 25 May 2026 20:34:08 GMT

This will probably require a face to face help with a friend.

But you can try the following:

Ensure that they have your correct phone number.

Check your messaging app to make sure that none of those contacts are blocked or marked as spam.

Go to your apps, find the Message app. Go to storage, and clear cache.

Restart your phone and see if you get any.

Only as a last resort, would I recommend a network reset, but it could help.