topic Re: Network down in ontario? in Get Support

data issues?

Wodahsshadow — Mon, 25 May 2026 18:58:21 GMT

any one else is have data issues? mine was working this morning and now it has stopped?

Re: data issues?

Kaylek — Mon, 25 May 2026 19:01:53 GMT

Yeah me too, i cant even send a text everything is down

Re: Network down in ontario?

hTideGnow — Mon, 25 May 2026 19:11:28 GMT

hi @Kaylek

could be just local network issues

Try Reboot phone and Reset network settings

if same,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

DO NOT USE PUBLIC MOBILE

Kaylek — Mon, 25 May 2026 19:12:15 GMT

Whatever you do do not buy a sim from these guys. They are scammers and fraudulent. They take your money but when it comes time to provide the paid for services they struggle. And there is no recourse or way of contacting the company as a frustrated customer. The savings provided are not enough to justify this level nonsense. PLEASE if you valueyour money and sanity, use a different carrier.

Re: Network down in ontario?

Kaylek — Mon, 25 May 2026 19:13:35 GMT

Obviously i restarted my phone before i came for help im not an idiot. I have submitted a ticket. It is absolutely ridiculous that my only option is a broken ai chatbot that is unable to get a real person to help

Re: Network down in ontario?

hTideGnow — Mon, 25 May 2026 19:14:52 GMT

@Kaylek wrote:
Obviously i restarted my phone before i came for help im not an idiot

HI @Kaylek

but have you reset network settings?

Re: Network down in ontario?

Kaylek — Mon, 25 May 2026 19:15:30 GMT

YES I HAVE!! IM ALSO NOT THE ONLY ONE HAVING ISSUES RIGHT NOW!!!!

Re: Network down in ontario?

softech — Mon, 25 May 2026 19:23:12 GMT

Re: Network down in ontario?

hTideGnow — Mon, 25 May 2026 19:25:15 GMT

@Kaylek wrote:
YES I HAVE!! IM ALSO NOT THE ONLY ONE HAVING ISSUES RIGHT NOW!!!!

HI @Kaylek

I am just a customer trying to help

with only 2 or 3 posts, we cannot conclude it is a network issue. It could be your device problem as well

Re: Network down in ontario?

Kaylek — Mon, 25 May 2026 19:27:23 GMT

This is what Im talking about, relying on other customers who dont have access to the backend, and not being able to contact anyone with backend privileges is ridiculous. You better hope you never have an issue with public because the odds of it being solved are slim to none. And sure maybe bitching doesnt change anything, but if i can prevent one person from fukking up and choosing public mobile then ive done a good thing

Re: Network down in ontario?

softech — Mon, 25 May 2026 19:28:07 GMT

I have no data

Gifraf — Mon, 25 May 2026 19:30:26 GMT

And I don’t know why. It just randomly stopped working. In the last half of a billing cycle and I’ve used .37 percent of my allocation. No nothing since this morning.

Re: I have no data

hTideGnow — Mon, 25 May 2026 19:32:33 GMT

hi @Gifraf

someone in GTA mentioned similar issue. It could be a network issue, but we don't know yet

please try Reboot your phone and click Reset network settings and test

No data

Wyatt4 — Mon, 25 May 2026 19:34:23 GMT

I have no data as well even though I haven’t used it all. Does anyone address these issues? If not I’m switching providers. They have no problem taking payment but they do have a problem providing the service you are paying for!

Re: No data

Kaylek — Mon, 25 May 2026 19:35:47 GMT

Im dealing with the same thing, all i keep getting is try restarting and resetting over and over again from all the community people. Absolutely no real customer service. If i were you id jump ship, im planningto as well

Re: No data

hTideGnow — Mon, 25 May 2026 19:36:53 GMT

HI @Wyatt4

many carriers have service interruption occasionally. Keep changing carrier is not the answer

please try Reboot your phone and click Reset network settings and test

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data

Sansan — Mon, 25 May 2026 19:37:36 GMT

Seems like an outage on Public Mobile's side. Message them to reprovision your acct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below.

Re: No data

Kaylek — Mon, 25 May 2026 19:39:18 GMT

You know very well the service interruption isnt why they want to switch. Its the absolute lack of customer service. Dont be dumb

Dara issue

Newdull — Mon, 25 May 2026 19:44:38 GMT

Data is down in south western Ontario. Very frustrating when you can't get answers or help for the problem

Re: Dara issue

hTideGnow — Mon, 25 May 2026 19:46:42 GMT

hi @Newdull

there could be some kind of outage in Ontario.

Try reboot phone and reset network settings.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage