topic Invalid Sim Card in Get Support

Invalid Sim Card

ksgarcha — Tue, 04 Jan 2022 23:23:10 GMT

Hey,

I saw another member having the same problem as me and was wondering if anyone else is having this issue. I was able to sign up for PM on the promo plan $40/month but when activating the sim, it said "completed" but also gave me an error message giving me the link for the community forums.

Now when I try to activate the sim card, it's telling me I have an "Invalid Sim." I thought I'd make a separate post and tag the mods.

@Shazia_K @Mary_M @Saray_O @Caroline_D

Also for the mods, do you need to tag all 4 or just one of them?

Thanks,

Re: Invalid Sim Card

PhoneSeeker — Wed, 16 Nov 2016 02:59:23 GMT

You only need to tag 1 mod!

The moderator on duty will see your post no matter which moderator you tag.

I'd reccomend that you private message a mod instead to get the ball rolling and to speed things up.

Here are some instructions before sending a message to a mod:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Invalid Sim Card

ksgarcha — Wed, 16 Nov 2016 03:08:12 GMT

Thanks for the heads up @PhoneSeeker!

I just got an activation confirmation and it works. I guess there is a delay in the system cause so many people are signing up 😛

Re: Invalid Sim Card

Noureen — Wed, 01 Mar 2017 16:43:32 GMT

I have the same issue. I got new SIM card but when I am trying to activate it shows invalid SIM card number(The number entered does not belong to a valid Public Mobile Subscriber.)

i am trying this for 3 hours now.

pls help

Re: Invalid Sim Card

srlawren — Wed, 01 Mar 2017 20:37:12 GMT

@Noureen sorry to hear about that!

@Mary_M could you please assist? Thank you!

Re: Invalid Sim Card

Shazia_K — Wed, 01 Mar 2017 20:47:32 GMT

Hello @Noureen,

I'm sorry to hear about your activation issue,

Can you please send me a private message with your Public Mobile SIM card # and the email address used in the activation portal?

Thanks @srlawren! 🙂

Shazia

Re: Invalid Sim Card

srlawren — Wed, 01 Mar 2017 20:58:13 GMT

Thanks @Shazia_K!

@Noureen if you're not sure how to send Shazia a private message, please see the two links at the bottom of this reply for some further info.