Phone Doesn't work

Su_Whistler01 — Mon, 25 May 2026 17:36:28 GMT

Hi,

It looks like my data ran out yesterday, May 24, 2026. I paid for a new plan yesterday, but my phone still isn’t working. Could you please have a look?

Also, I may have paid twice because my phone wasn’t working and I tried the payment again. If both payments went through, could you please refund the duplicate payment?

Re: Phone Doesn't work

hTideGnow — Mon, 25 May 2026 17:38:18 GMT

HI @Su_Whistler01

did you use Change Now option when you made the plan change?

And make sure you disable data limit on your phone as they might have blocked the data

but if still unable to use data, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Phone Doesn't work in Get Support

Phone Doesn't work

Re: Phone Doesn't work