topic Cannot see or access my subscription in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-see-or-access-my-subscription/m-p/1440824#M982253 <P>I currently am using public mobile and pay for a subscription but when I sign into my account it says “choose a subscription” and will not let me past that screen unless I buy another subscription. It’s like my account is brand new, but it’s the same account I have been using for years</P> Mon, 25 May 2026 17:02:32 GMT N1ixi 2026-05-25T17:02:32Z Cannot see or access my subscription https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-see-or-access-my-subscription/m-p/1440824#M982253 <P>I currently am using public mobile and pay for a subscription but when I sign into my account it says “choose a subscription” and will not let me past that screen unless I buy another subscription. It’s like my account is brand new, but it’s the same account I have been using for years</P> Mon, 25 May 2026 17:02:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-see-or-access-my-subscription/m-p/1440824#M982253 N1ixi 2026-05-25T17:02:32Z Re: Cannot see or access my subscription https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-see-or-access-my-subscription/m-p/1440825#M982254 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/690003">@N1ixi</a>&nbsp;</P><P><SPAN>&nbsp;The message indicates that the Eversafe login system is unable to locate your My Account from your email login.&nbsp; But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.&nbsp; Please p</SPAN><SPAN>rivate message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp;</EM></P> Mon, 25 May 2026 17:03:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-see-or-access-my-subscription/m-p/1440825#M982254 softech 2026-05-25T17:03:28Z