topic Re: How to connect with a customer support agent in Get Support

Re: How to connect with a customer support agent

antonhaz — Mon, 25 May 2026 15:31:42 GMT

How can I

connect with a Customer Support Agent.

hTideGnow — Mon, 25 May 2026 15:34:38 GMT

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

antonhaz — Mon, 25 May 2026 16:05:33 GMT

Trying to send a private message and it will not go. Can I get a correct name to send the email to, as it will not send and i get this message; "

Correct the highlighted errors and try again.

Your message contains HTML that is not allowed: p. Please remove the invalid HTML and try again.

antonhaz — Mon, 25 May 2026 16:11:52 GMT

Trying to send a private message and it will not go. Can I get a correct name to send the email to, as it will not send and i get this message; "

Correct the highlighted errors and try again.

Your message contains HTML that is not allowed: p. Please remove the invalid HTML and try again.

NDesai — Mon, 25 May 2026 16:54:44 GMT