topic Re: eSIM QR code in Get Support

eSIM QR code

Adarbyson — Mon, 25 May 2026 14:03:17 GMT

I just signed up for a public mobile account. 226-3xx-xxxx. My eSIM disappeared shortly afterwards. I still had my original eSIM on my phone, when I switched back to it for a multi factor authentication, my new public mobile one disappeared. I will no longer use use my original eSIM, and now need a new eSIM from public mobile. Can you please resend me a new QR code for an eSIM? I do not want to pay another $5 for an eSIM, since I just paid for one a few minutes ago. Thank you!

Edit by Dunkman: removed personal information

Re: eSIM QR code

Dunkman — Mon, 25 May 2026 12:04:41 GMT

@Adarbyson

If you are able to login in your PM app/self service account, you can purchase another eSIM. It should be free since you already purchased one before.

Otherwise, you will need customer service agent help. I will try to escalate to CSA_PM and they should private message you within 1 hour.

Re: eSIM QR code

hTideGnow — Mon, 25 May 2026 12:35:45 GMT

hi @Adarbyson

try reboot the phone and check Settings -> Cellular screen (or Sim Manager) again, check if Public Mobile sim was just disabled.

Re: eSIM QR code

Adarbyson — Mon, 25 May 2026 12:54:53 GMT

Thank you. I require help from. The @CS_Agent to provide a new QR code. If I try to get a new one on my own, it would charge me $5. Since I just bought one, I hope the agent will agree that paying again isn't necessary.

Re: eSIM QR code

Adarbyson — Mon, 25 May 2026 12:55:58 GMT

Thank you. Unfortunately, this did not solve the issue.

Re: eSIM QR code

Dunkman — Mon, 25 May 2026 13:42:51 GMT

@Adarbyson

You will not need to pay, It looks like that the escalation may be delayed.

You also might want to send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM QR code

CSA_PM — Mon, 25 May 2026 16:56:20 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.